Payment Policy:
1. Service Booking & Confirmation
● A non-refundable booking fee is required to initiate the service for monthly subscription requests.
● The service will be confirmed after an assessment to ensure the right caregiver match.
● Before the service begins, clients must pay the remaining monthly subscription fee in advance.
● Clients intending to discontinue the service must provide at least 14 days’ prior notice. Any outstanding payments owed by the client must be cleared, or if we hold any advance payment, it will be adjusted accordingly before closing the service.
● If a client expires, charges will apply only for the days service was provided, and no additional payments will be required.
2. Short-Term & On-Call Services
● For short-term or on-call demand services, the full service fee must be paid in advance at the time of booking. The clients must avail the service within 30 days of making the full payment.
● Refund Policy
● The booking fee is strictly non-refundable.
● Clients have 30 days from the booking date to start the service.
● If the service begins within this period, the booking fee will be adjusted against the total service charge.
3rd Service Payment and Refund Policy:
AYAT Care will charge as per service given by 3rd Party service providers and refund policy will be followed as per 3rd party service provider mentioned in their agreement.
CHANGES TO THE AGREEMENT
This Agreement may be cancelled, or hours changed by either party by giving appropriate notice in writing. A minimum of 14 days’ notice is required for, for either notice of cancellation or change of hours, unless a different agreement is negotiated and agreed between both parties.
If the Client decides to terminate a Care Workers service at any time and for any reason during a single visit or to cancel a single visit with less than 48 hours’ notice, the Company reserves the right to charge the Customer for the full single visit in accordance with the Agreement.
If the Client requires hospitalization or emergency respite care, then the Agreement can be placed on hold for up to 14 days or longer if mutually agreed between the Client and the AYAT Care. To ensure provision of care may recommence upon discharge from hospital / respite care (preferably on a date of the Customers choice) a retainer will be required. This will be 50% of the current invoiced amount. A review of the Customers care will be required prior to the service recommencing.